p.4
key criteria
displacement
purpose
duration
accommodation
catering
tourist information
travel agent
tour operation
pilot
tour guide
flight attendant
tourist information officer
travel agent
receptionist
waiter/waitress
resort rep
chef
porter
hotel manager
airline check-in clerk
clerk
travel jobs
hotel jobs
retail jobs
Xerox: Describing character
warm/cold
friendly/unfriendly
kind/unkind
nice/horrible
pleasant/unpleasant
generous/mean
optimistic/pessimistic
easy-going/tense
sensitive/insensitive
honest/dishonest
good fun/boring
broad-minded/narrow-minded
self-confident
shy
show sb’s feelings
have a great sense of humour
hard-working/lazy
punctual/not very punctual
always late
reliable/unreliable
clever/stupid
flexible/inflexible
ambitious/not ambitious
have a lot of common sense
have no common sense
make a good impression
first impression
come across as/appear to be
p.5
calm/nervous
extrovert/introvert/shy
friendly/unfriendly
hardworking/lazy
organized/disorganized
smart/scruffy
creative
practical/impractical
flexible/inflexible
confident
independent
independently
work as part of a team
explain
deal with people
make sb relax
work under pressure
deal with money
work long hours
career
enjoy +-ing
like +-ing
dislike +-ing
be good/bad at +-ing
be able to
have to
know how to
feel confident about sth/-ing
be willing to
begin
continue
intend
customer
colleagues
speak clearly on the phone
p.52 Personal statement
personal statement
experience
development
strengths
improve
children’s entertainer
nanny/babysitter
training
initial
child care
fluently
qualifications
opportunity
p.6
personal details
single
the Cayman Islands
hotel front desk
car rental supervisor
tour company
attend
trade fairs
sustainability
sustainable
community tourism
internship
succeed in sth
provide sb with sth
provide sth
crucial
make sense
make no sense
look at sth from a different angle
various
Caribbean
my goal is
main goal
rounded knowledge
from ground level to the top
Xerox: Unit 1 – map
Atlantic Ocean
Pacific Ocean
Gulf of Mexico
Caribbean Sea
Cuba
Jamaica
Cayman Islands
Xerox: Unit 1 – texts
secure a credit card
expenses
variety
intermediary
transfer callers
mail
employee
hotel facilities
surrounding areas
complaint
ensure/make sure
return
benefit
community
host
the Amazon
the Andes
the Sinai
beyond mainstream tourism
conventional tours
p.7
day off
back office
check in
hand out
process enquiries
work shifts
drag
get off
do the late turn
do the late shift
take turns at doing sth
be on the phone
set the agenda
at least
stock
get invited
network
changeover days
work long hours
bring back
get him/her/us/them settled
sort out problems
do the paperwork
take place
private bathroom
stay
deluxe suites
hold a business meeting
p.8
typical daily tasks
expedition
greet
guide sb along the route
interpret
good with sb/sth
assemble
promote
develop
public sector tourism
p.9
the customer is always right
delight sb
p.10
challenge
currency
economy
security
related
arrival
double
have an influence on sb/sth
modern
(in)direct
be based on sth
key development
mass tourism
growth
predict
be affected by
concern (n)
worry (n)
value (n)
emerge
protect the environment
animal life
damage
change sth for the better
change sth for the worse
p.11
refer to
mention
a piece of information

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